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	<title>Ask Enquiro &#187; Culture</title>
	<atom:link href="http://ask.enquiro.com/index.php/category/culture/feed/" rel="self" type="application/rss+xml" />
	<link>http://ask.enquiro.com</link>
	<description>B2B Marketing Blog Focusing on the Online Space</description>
	<lastBuildDate>Wed, 05 Oct 2011 15:41:33 +0000</lastBuildDate>
	<language>en</language>
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		<title>The Status of Mobile Marketing in Canada</title>
		<link>http://ask.enquiro.com/2011/the-status-of-mobile-marketing-in-canada/</link>
		<comments>http://ask.enquiro.com/2011/the-status-of-mobile-marketing-in-canada/#comments</comments>
		<pubDate>Wed, 05 Oct 2011 15:39:53 +0000</pubDate>
		<dc:creator>Guest</dc:creator>
				<category><![CDATA[Culture]]></category>
		<category><![CDATA[Online Experience]]></category>
		<category><![CDATA[Research]]></category>

		<guid isPermaLink="false">http://ask.enquiro.com/?p=2207</guid>
		<description><![CDATA[The Mobile indus­try is expe­ri­enc­ing a true expan­sion across the world, and Canada is no exception. In 2009, Canada had the high­est pen­e­tra­tion rate in terms of con­tent down­loads and mobile games (Nielsen Wire, 2009). In 2010, 75% of Cana­dian house­holds had a cell­phone (Mobi­think­ing, 2010). Read the full article at The Results People blog.]]></description>
			<content:encoded><![CDATA[<p>The Mobile indus­try is expe­ri­enc­ing a true expan­sion across the world, and Canada is no exception. In 2009, Canada had the high­est pen­e­tra­tion rate in terms of con­tent down­loads and mobile games (Nielsen Wire, 2009). In 2010, 75% of Cana­dian house­holds had a cell­phone (Mobi­think­ing, 2010).</p>
<p><a href="http://theresultspeople.com/2011/10/04/status-mobile-marketing-canada/">Read the full article at The Results People blog.</a></p>
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		<title>Is Google God?</title>
		<link>http://ask.enquiro.com/2011/is-google-god/</link>
		<comments>http://ask.enquiro.com/2011/is-google-god/#comments</comments>
		<pubDate>Mon, 15 Aug 2011 22:01:36 +0000</pubDate>
		<dc:creator>Gord Hotchkiss</dc:creator>
				<category><![CDATA[Culture]]></category>

		<guid isPermaLink="false">http://ask.enquiro.com/?p=2158</guid>
		<description><![CDATA[Seri­ously, there are “Googlists” behind www.thechurchofgoogle.org who offer incon­tro­vert­ible proof that Google is God. Read the full article&#8230;]]></description>
			<content:encoded><![CDATA[<p>Seri­ously, there are “Googlists” behind www.thechurchofgoogle.org who offer incon­tro­vert­ible proof that Google is God. <a href="http://theresultspeople.com/2011/08/15/google-god/">Read the full article&#8230;</a></p>
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		<title>Marketing in the ZMOT: an interview with Jim Lecinski</title>
		<link>http://ask.enquiro.com/2011/marketing-in-the-zmot-an-interview-with-jim-lecinski/</link>
		<comments>http://ask.enquiro.com/2011/marketing-in-the-zmot-an-interview-with-jim-lecinski/#comments</comments>
		<pubDate>Thu, 21 Jul 2011 23:02:12 +0000</pubDate>
		<dc:creator>Gord Hotchkiss</dc:creator>
				<category><![CDATA[Culture]]></category>
		<category><![CDATA[Opinion]]></category>

		<guid isPermaLink="false">http://ask.enquiro.com/?p=2124</guid>
		<description><![CDATA[A few columns back, I men­tioned the new book from Google: ZMOT, Win­ning the Zero Moment of Truth. But, in true Google fash­ion, it isn’t really a book, at least, not in the tra­di­tional sense. It’s all dig­i­tal, it’s free, and there’s even a mul­ti­me­dia app (a Vook) for the iPad. Read the full story on The Results People.]]></description>
			<content:encoded><![CDATA[<p>A few columns back, I men­tioned the new book from Google: ZMOT, Win­ning the Zero Moment of Truth. But, in true Google fash­ion, it isn’t really a book, at least, not in the tra­di­tional sense. It’s all dig­i­tal, it’s free, and there’s even a mul­ti­me­dia app (a Vook) for the iPad. <a href="http://theresultspeople.com/2011/07/21/marketing-zmot-interview-jim-lecinski/">Read the full story on The Results People</a>.</p>
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		<title>The Vancouver Riot &#8211; Social Media Backlash: Justice Or Revenge?</title>
		<link>http://ask.enquiro.com/2011/the-vancouver-riot-social-media-backlash-justice-or-revenge/</link>
		<comments>http://ask.enquiro.com/2011/the-vancouver-riot-social-media-backlash-justice-or-revenge/#comments</comments>
		<pubDate>Fri, 24 Jun 2011 17:29:52 +0000</pubDate>
		<dc:creator>Gord Hotchkiss</dc:creator>
				<category><![CDATA[Culture]]></category>
		<category><![CDATA[Opinion]]></category>
		<category><![CDATA[vancouver riot social media]]></category>

		<guid isPermaLink="false">http://ask.enquiro.com/?p=2106</guid>
		<description><![CDATA[In the 25 years I&#8217;ve lived here, I&#8217;ve never had to say this &#8212; indeed, I never believed I would ever say this &#8212; but last Wednesday, I was ashamed to say I live in British Columbia. I wasn&#8217;t the only one. I&#8217;m guessing the vast majority of the other 4.5 million people that call this Canadian province home felt the same way. In fact, the only people not feeling that way were the idiotic jerks that caused our collective shame. They were the ones using the Canuck&#8217;s loss to Boston in the Stanley Cup final as an excuse to [...]]]></description>
			<content:encoded><![CDATA[<p>In the 25 years I&#8217;ve lived here, I&#8217;ve never had to say this &#8212; indeed, I never believed I would ever say this &#8212; but last Wednesday, I was ashamed to say I live in British Columbia. I wasn&#8217;t the only one. I&#8217;m guessing the vast majority of the other 4.5 million people that call this Canadian province home felt the same way. In fact, the only people not feeling that way were the idiotic jerks that caused our collective shame. They were the ones using the Canuck&#8217;s loss to Boston in the Stanley Cup final as an excuse to wreak havoc on downtown Vancouver. </p>
<p>&#8220;You can&#8217;t cure stupid.&#8221; </p>
<p><a href="http://www.mediapost.com/publications/index.cfm?fa=Articles.showArticle&#038;art_aid=152940">Read the original post on MediaPost.</a></p>
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		<title>The Segmentation of my Slime Trail</title>
		<link>http://ask.enquiro.com/2011/the-segmentation-of-my-slime-trail/</link>
		<comments>http://ask.enquiro.com/2011/the-segmentation-of-my-slime-trail/#comments</comments>
		<pubDate>Wed, 08 Jun 2011 15:30:10 +0000</pubDate>
		<dc:creator>Gord Hotchkiss</dc:creator>
				<category><![CDATA[Culture]]></category>

		<guid isPermaLink="false">http://ask.enquiro.com/?p=2087</guid>
		<description><![CDATA[My connected life is starting to drop into distinct buckets. Now that I have my choice of connecting through my smartphone (an iPhone), my tablet (an iPad), my work computer (a MacBook) and my home computer (a Windows box), not to mention the new Smart TV’s we bought (Samsungs), I’m starting to see my digital footprints (or my digital slime trail, to use Esther Dyson’s term) diverge. And the nature of the divergence is interesting. Read the full article at MediaPost.]]></description>
			<content:encoded><![CDATA[<p>My connected life is starting to drop into distinct buckets. Now that I have my choice of connecting through my smartphone (an iPhone), my tablet (an iPad), my work computer (a MacBook) and my home computer (a Windows box), not to mention the new Smart TV’s we bought (Samsungs), I’m starting to see my digital footprints (<a href="http://results.mediative.ca/Gord_Hotchkiss_Esther_Dyson_Interview.html">or my digital slime trail, to use Esther Dyson’s term</a></a>) diverge. And the nature of the divergence is interesting.</p>
<p><a href="http://www.mediapost.com/publications/?fa=Articles.showArticle&#038;art_aid=151548">Read the full article at MediaPost.</a></p>
]]></content:encoded>
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		<title>The awesomeness of USB drives</title>
		<link>http://ask.enquiro.com/2011/the-awesomeness-of-usb-drives/</link>
		<comments>http://ask.enquiro.com/2011/the-awesomeness-of-usb-drives/#comments</comments>
		<pubDate>Mon, 31 Jan 2011 17:28:08 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Culture]]></category>
		<category><![CDATA[apps]]></category>
		<category><![CDATA[usb drives]]></category>

		<guid isPermaLink="false">http://ask.enquiro.com/?p=1922</guid>
		<description><![CDATA[There are lots of reasons why USB drives are awesome. Here are two that I find compelling, and use as my general pitch when asked the question, &#8220;Are USB drives really that useful?&#8221; If you have your own reason why USB drives are awesome, please post it below. Reusable storage The first great thing about USB drives is that they provide reusable storage. Anyone remember the pre-compact disc (CD) days when 3 1/2 floppy discs where the way of storing and transferring files? Before then, in the 80&#8242;s, we dealt with Super Pets’ and Commodore 64&#8242;s 5¼-inch floppies. Floppies enabled [...]]]></description>
			<content:encoded><![CDATA[<p>There are lots of reasons why USB drives are awesome. Here are two that I find compelling, and use as my general pitch when asked the question, &#8220;Are USB drives really that useful?&#8221; If you have your own reason why USB drives are awesome, please post it below.</p>
<p> <strong>Reusable storage</strong></p>
<p>The first great thing about USB drives is that they provide reusable storage. Anyone remember the pre-compact disc (CD) days when 3 1/2 floppy discs where the way of storing and transferring files?  Before then, in the 80&#8242;s, we dealt with Super Pets’ and Commodore 64&#8242;s 5¼-inch floppies.  Floppies enabled us to save files onto discs and then pop them into any other computer to access them again. Well, they didn’t work on all computers due to the great division between PC and Mac platforms.  As a result, you had to have discs formatted to the respective platform in order for computers to read them.  </p>
<p>After the emergence of CDs, floppy discs got dropped as they weren&#8217;t able to store as much data, (digital music and movies are far more size-intensive formats) but the challenge with CDs was that they were a one-time use storage device. Yes, there were re-writable CDs but let’s be honest, they took so long to swipe and reformat that most people only used them once. It was this one-time use feature that had supplied my bachelor day apartment collection of coasters. </p>
<p><strong>Portable Apps</strong></p>
<p>This is the awesomeness of USB drives! People seem to get the idea of saving files (.docs, .xls, .jpg), but haven&#8217;t made the leap to saving apps.  On your USB drive you can have your web browser with all your key bookmarks and settings or even one for emails. Apple&#8217;s App Store, which recently passed one billion downloads, crossed that chasm with the general public by connecting apps with cell phones (smartphones).  Prior to the App Store there were a few of us out there already taking advantage of portable apps, thanks to USB drives.   By having these compact versions of regular apps stored on a USB drive you are able to sit in front of any computer, plug in your USB drive and bingo – not only do you have all your files, but you have all the apps you need to open, modify and communicate right there; no more issues of computers not having the right programs, no more time lost having to search the Net to download and then install the app you need.  </p>
<p>My introduction to portable apps and USB drives was a result of spending time as a &#8220;road warrior&#8221; working remotely and commuting around the province of British Columbia. This was back before high speed WiFi in coffee shops, before hotels even had high speed internet, back when dial-up was commonplace. Having to send reports and images back to head office and make updates to websites via dial-up was an exercise in patience. I quickly learnt that libraries, photocopy/print shops and computer stores were my best places for accessing high speed Internet.  There was little encryption or firewalls in the early days of the internet so any computer with access to high speed internet was an open target for me. So what did I do? I would place these compact apps and working files on my trusty USB drive and I was good to go. I would plug my USB drive into any computer, open my apps, work on my files, save back to my USB drive, send, upload, then un-plug and done. A great combination of portable apps and portable storage! </p>
<p>Listed below are the portable apps that I use, but there are lots more. <a href="http://portableapps.com/">Portableapps.com</a> is a good place to start if you are interested in adding an app or two to the USB drive you carry around. If anyone has any other apps that they want to rank as awesome or lacking in awesomeness, post it below. </p>
<p><strong>Portable Apps that I have used: </strong><br />
<a href="http://portableapps.com/apps/office/openoffice_portable">OpenOffice.org Portable</a> &#8211; word processor, spreadsheet, presentations with Microsoft compatibility</p>
<p><a href="http://portableapps.com/apps/graphics_pictures/gimp_portable">GIMP Portable</a> &#8211; Photo and Image Editor</p>
<p><a href="http://portableapps.com/apps/internet/filezilla_portable">FileZilla Portable</a> &#8211; the full-featured FTP client</p>
<p><a href="http://portableapps.com/apps/development/nvu_portable">Nvu Portable &#038; KompoZer Portable</a> &#8211; The easy-to-use Nvu web editor</p>
<p><strong>About the author</strong><br />
Timothy Lynch is a Marketing Coordinator at Mediative</p>
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		<title>What Star Trek Can Teach Us About Buyer Behavior</title>
		<link>http://ask.enquiro.com/2011/star-trek-buyer-behavior/</link>
		<comments>http://ask.enquiro.com/2011/star-trek-buyer-behavior/#comments</comments>
		<pubDate>Mon, 24 Jan 2011 15:09:22 +0000</pubDate>
		<dc:creator>Ian Everdell</dc:creator>
				<category><![CDATA[B2B]]></category>
		<category><![CDATA[B2B Buyer Behaviour]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Online Experience]]></category>
		<category><![CDATA[Opinion]]></category>
		<category><![CDATA[b2b marketing]]></category>
		<category><![CDATA[User Experience]]></category>

		<guid isPermaLink="false">http://ask.enquiro.com/?p=1877</guid>
		<description><![CDATA[The voyages of the Star Trek Enterprise took viewers to distant galaxies, exposed them to alien species, and taught them countless life lessons (right?). But did you know there were also lots of lessons in there about buyer behavior? Allow me to explain&#8230; Red shirt, no real purpose = death. Granted, in Star Trek, including an alien battle makes the episode more exciting. But the story line is developed by the main characters, not that ensign you see for 6 seconds before he gets killed. The aliens didn&#8217;t have time to deal with insignificant, pointless Away Team members. Think about [...]]]></description>
			<content:encoded><![CDATA[<p>The voyages of the Star Trek Enterprise took viewers to distant galaxies, exposed them to alien species, and taught them countless life lessons (right?). But did you know there were also lots of lessons in there about buyer behavior? Allow me to explain&#8230;</p>
<p><strong>Red shirt, no real purpose = death.</strong></p>
<p><a href="http://ask.enquiro.com/wp-content/uploads/2011/01/expendable.jpg"><img src="http://ask.enquiro.com/wp-content/uploads/2011/01/expendable-241x300.jpg" alt="" title="expendable" width="241" height="300" class="aligncenter size-medium wp-image-1883" /></a></p>
<p>Granted, in Star Trek, including an alien battle makes the episode more exciting. But the story line is developed by the main characters, not that ensign you see for 6 seconds before he gets killed. The aliens didn&#8217;t have time to deal with insignificant, pointless Away Team members.</p>
<p>Think about sinking resources and screen real estate into a part of your site that&#8217;s got no real purpose. Your visitors don&#8217;t need distractions like that flashy red button over there that doesn&#8217;t have any impact on the story you&#8217;re trying to tell.</p>
<p><strong>Data and human emotions just do not mesh.</strong></p>
<p><a href="http://ask.enquiro.com/wp-content/uploads/2011/01/data-emotion-chip1.jpg"><img src="http://ask.enquiro.com/wp-content/uploads/2011/01/data-emotion-chip1-300x126.jpg" alt="" title="data-emotion-chip" width="300" height="126" class="aligncenter size-medium wp-image-1888" /></a></p>
<p>Data always struggled trying to understand human emotions. Even with an emotion chip, he still couldn&#8217;t quite grasp them properly.</p>
<p>Analytics are great &#8211; they tell you what visitors did on your site, how long they did it for, where they came from, where they went, how much money they spent&#8230; but they don&#8217;t tell you <i>why</i> visitors did something. There is no substitute (emotion chip, etc.) for true human emotions. You need to talk to real people to find out what they&#8217;re experiencing on your site.</p>
<p><strong>I&#8217;m a doctor, Jim, not a&#8230;</strong></p>
<p><a href="http://ask.enquiro.com/wp-content/uploads/2011/01/im-a-doctor-jim.jpg"><img src="http://ask.enquiro.com/wp-content/uploads/2011/01/im-a-doctor-jim-300x224.jpg" alt="" title="im-a-doctor-jim" width="300" height="224" class="aligncenter size-medium wp-image-1884" /></a></p>
<p>Poor Bones. Kirk just kept throwing stuff at him that he wasn&#8217;t familiar with. You need to take the time to understand your visitors, so that you&#8217;re presenting them with information and tasks that they can understand and complete without getting frustrated with you.</p>
<p><strong>Our neural pathways have become accustomed to your sensory input patterns.</strong></p>
<p><a href="http://ask.enquiro.com/wp-content/uploads/2011/01/data-riker.jpg"><img src="http://ask.enquiro.com/wp-content/uploads/2011/01/data-riker-300x230.jpg" alt="" title="data-riker" width="300" height="230" class="aligncenter size-medium wp-image-1881" /></a></p>
<p>Ok, I&#8217;m taking this one out of context a bit (in case you&#8217;re wondering, this is Riker commenting on the crew&#8217;s friendship with Data), but the point here is that there are lots of tools out there now that let you monitor one specific visitor&#8217;s behaviors, and then present them with content that is uniquely applicable to them. By building up that database of their inputs, you can effectively target your message to them.</p>
<p><strong>In that particular moment, I was reconfiguring the warp field parameters, analyzing the collected works of Charles Dickens, calculating the maximum pressure I could safely apply to your lips, considering a new food supplement for Spot&#8230;</strong></p>
<p><a href="http://ask.enquiro.com/wp-content/uploads/2011/01/data-jenna-kiss.jpg"><img src="http://ask.enquiro.com/wp-content/uploads/2011/01/data-jenna-kiss-300x227.jpg" alt="" title="data-jenna-kiss" width="300" height="227" class="aligncenter size-medium wp-image-1889" /></a></p>
<p>Data was extremely good at multitasking, even when &#8220;romantically&#8221; engaged with Jenna. Understanding what else is going on while your visitors are engaged with you through ethnography or similar types of research can give you an idea of how much attention visitors are really giving to you.</p>
<p><strong>Believing oneself to be perfect is often the sign of a delusional mind.</strong></p>
<p>No matter what you think, there is always room for improvement. Getting into A/B and multivariate testing is pretty easy these days, so I suggest you give it a try. Take all of the work you&#8217;ve now done to understand your visitors and use it to start tweaking your designs to optimize conversions. If you need some ideas on what to test or how to optimize parts of your site, check out <a href="http://ask.enquiro.com/2010/a-big-list-of-user-experience-best-practices/" title="A Big List of User Experience Best Practices">user experience best practices</a>, <a href="http://ask.enquiro.com/2011/web-forms-done-right-form-best-practices/" title="Web Forms Done Right: Form Best Practices">form best practices</a>, <a href="http://ask.enquiro.com/2010/5-landing-pages-tests-you-might-not-have-thought-of/" title="5 landing page tests you might not have thought of">landing page testing ideas</a>, <a href="http://ask.enquiro.com/2010/calls-to-action-combat-distractions-coach-conversions/" title="Calls to Action: Combat Distractions, Coach Conversions">call to action best practices</a>, and some of our other <a href="http://ask.enquiro.com/category/usability/" title="Ask.Enquiro articles about usability, user experience, and online experience">online experience articles</a>.</p>
<p><strong>Act, and you shall have dinner; wait, and you shall be dinner.</strong></p>
<p><a href="http://ask.enquiro.com/wp-content/uploads/2011/01/klingon1.jpg"><img src="http://ask.enquiro.com/wp-content/uploads/2011/01/klingon1.jpg" alt="" title="klingon1" width="300" height="287" class="aligncenter size-full wp-image-1885" /></a></p>
<p>This Klingon proverb summarizes the current digital marketing landscape pretty well. It&#8217;s not enough to throw up any old website any more &#8211; you have to understand your customers and what their needs and pains are, and act on giving them what they need to solve their problems. And you have to be constantly monitoring this and adapting to their changing needs. Sit still, and you risk giving up business to your competitors who aren&#8217;t sitting still.</p>
<p><strong>Make it so.</strong></p>
<p>So get out there, boldly go where none of your competitors have gone before, and start getting to know your buyer better. It&#8217;ll pay off.</p>
<p><strong>Engage.</strong></p>
<p>Still not sure what you should to understand your buyers or to optimize your website? <a href="http://www.enquiro.com/services/" title="See the digital marketing services that Enquiro offers">We can help.</a></p>
<p><a href="http://ask.enquiro.com/wp-content/uploads/2011/01/engage.jpg"><img src="http://ask.enquiro.com/wp-content/uploads/2011/01/engage-300x200.jpg" alt="" title="engage" width="300" height="200" class="aligncenter size-medium wp-image-1882" /></a></p>
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		<title>What Search can learn from TV &#8211; Part 1</title>
		<link>http://ask.enquiro.com/2011/what-search-can-learn-from-tv-part-1/</link>
		<comments>http://ask.enquiro.com/2011/what-search-can-learn-from-tv-part-1/#comments</comments>
		<pubDate>Fri, 14 Jan 2011 15:41:12 +0000</pubDate>
		<dc:creator>Chris Pinkerton</dc:creator>
				<category><![CDATA[B2B Buyer Behaviour]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Opinion]]></category>
		<category><![CDATA[b2b marketing]]></category>
		<category><![CDATA[search engine marketing]]></category>

		<guid isPermaLink="false">http://ask.enquiro.com/?p=1840</guid>
		<description><![CDATA[The most popular question in search is “what’s next”? There are thousands of opinions, blogs, studies and even conferences devoted to this very topic. The masses tend to head toward the thought of defining the perfect search experience, or perfect search engine. Is this really what is needed, the perfect search engine? How people access content, and how relevant and current that content is, will be the constant factors in this evolution. But can we actually see into the future by learning from the past? Teach Me, Mr. TV Executive According to the viewership numbers from Nielsen, U.S. Television grew [...]]]></description>
			<content:encoded><![CDATA[<p>The most popular question in search is “what’s next”?  There are thousands of opinions, blogs, studies and even conferences devoted to this very topic.  The masses tend to head toward the thought of defining the perfect search experience, or perfect search engine. Is this really what is needed, the perfect search engine?</p>
<p>How people access content, and how relevant and current that content is, will be the constant factors in this evolution.  But can we actually see into the future by learning from the past?</p>
<p><strong>Teach Me, Mr. TV Executive</strong><br />
According to the viewership numbers from Nielsen, U.S. Television grew both in numbers of viewers and time spent per viewer over the past few years. This growth occurred in spite of the fact that time-shifted television viewing, Internet video viewing and mobile video viewing all grew as well.</p>
<p>But the historical leaders in viewership, the old guard of TV networks, have seen a decline in viewership. How can the leaders be failing but the industry thriving?<br />
Television&#8217;s audience problem is one of fragmentation. More people may be watching more TV, but they are watching many, many more channels and more vertically specialized programs than they used to. The pie may be bigger, but the slices of that pie are much smaller.</p>
<p><strong>The Fragmentation of Search</strong><br />
The way we consume media and content has changed, and continues to change. Some of the old business models for how content is distributed are failing and failing fast. </p>
<p>What Yahoo!, Google, and Microsoft were able to initially provide was the organization of the world’s content.  This created the formation of the major network providers of search. Google, Yahoo!, and Bing are now the ABC, CBS, and NBC of the 1970’s Television era.</p>
<p>I believe it was not the technology platform that changed people’s behavior to want more specialized TV, but it was their natural intent. Those specialty providers (Food Network, OWN) that rose to provide a portal to better match intent with content succeeded.</p>
<p>But will people always go to Google or Bing to find this content?  Or will the development of more direct access points, and quicker paths to content, fragment the search landscape?  Will specialty App’s, vertical search engines and social portals each take a slice of the pie? And if so, what will this do to your lead gen, online revenue and marketing strategies?</p>
<p><em>In Part 2, we will look at <strong>what a marketer can do</strong> to position themselves to keep pace with search’s evolution.</p>
<p><strong>About the author</strong><br />
<em>Chris Pinkerton is a Senior Account Executive with Mediative<br />
</em></p>
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		<title>Multilingual SEO: by language or by country?</title>
		<link>http://ask.enquiro.com/2011/multilingual-seo-by-language-or-by-country/</link>
		<comments>http://ask.enquiro.com/2011/multilingual-seo-by-language-or-by-country/#comments</comments>
		<pubDate>Mon, 10 Jan 2011 15:07:45 +0000</pubDate>
		<dc:creator>Guest</dc:creator>
				<category><![CDATA[Culture]]></category>
		<category><![CDATA[Online Experience]]></category>
		<category><![CDATA[Opinion]]></category>
		<category><![CDATA[SEM Tips]]></category>

		<guid isPermaLink="false">http://ask.enquiro.com/?p=1831</guid>
		<description><![CDATA[With only around a quarter of internet users being native English-speakers, and with the majority of multilingual users placing more trust in websites written in their own native language when it comes to making purchases online, website localisation and multilingual SEO are becoming increasingly important aspects of online marketing. Indeed, Common Sense Advisory studies suggest an average return of US$25 for every $1 spent on localization. The benefits are clear, but once you&#8217;ve decided to take the plunge, you still have to decide whether to target foreign markets by language or by country. By language Many languages are spoken across [...]]]></description>
			<content:encoded><![CDATA[<p>With only around a <a href="http://www.internetworldstats.com/stats7.htm">quarter of internet</a> users being native English-speakers,  and with the <a href="http://www.commonsenseadvisory.com/Research/Report_Abstracts/060926_R_global_consumer/tabid/1258/Default.aspx">majority of multilingual users</a> placing more trust in websites written in their own native language when it comes to making purchases online, website localisation and multilingual SEO are becoming increasingly important aspects of online marketing. </p>
<p>Indeed, <a href="http://www.commonsenseadvisory.com/">Common Sense Advisory</a> studies suggest an average return of US$25 for every $1 spent on localization. The benefits are clear, but once you&#8217;ve decided to take the plunge, you still have to decide whether to target foreign markets by language or by country.</p>
<p><strong>By language</strong></p>
<p>Many languages are spoken across several different countries, and you might consider it adequate to have a single localized website for all those countries sharing a common language. Spanish, for example, is spoken in Spain (naturally) as well as many Latin American countries, while a single website in French could cover France, the French-speaking populations of Switzerland, Belgium and Canada, and a number of African nations, where it serves as either a first or second language. </p>
<p>A single localized website targeted by language can be hosted on a local server and will be both cheaper and easier to maintain than several localized websites targeting each country. There are, however, a few extra things to bear in mind.</p>
<p>First, linguistic usage can vary greatly between countries. Consider the differences in grammar and vocabulary, especially colloquialisms, between the English spoken in England, the USA and Australia. Similar differences exist between the Spanish spoken in Spain and Latin America, and the French spoken in France and Quebec.  A computer, for example, is an “ordenador” in Spain but a “computadora” in Spanish-speaking Latin America, while “coche” means car in Spain but signifies a baby-stroller or pram in Latin America. </p>
<p>Extra care should be taken over keywords, which can also vary between different territories, as colloquialisms, abbreviations or alternative terms may be used. In France an effective keyword when searching for high speed bullet trains would be “TGV” – an abbreviation of “Train à Grande Vitesse” or “high speed train”. In neighbouring Belgium, “Thalys” is a more popular term, taken from the name of one of the major rail operators. If targeting by language, you should always ensure that all your content and keywords are appropriate across all the countries covered, avoiding specific cultural references and jokes.</p>
<p>Search algorithms are typically built around the locality of countries, rather than languages. If targeting by language you won&#8217;t have the opportunity to boost SEO by setting up separate country code Top Level Domains (ccTLDs) &#8211; but you should at least set up your localized content in separate subdomains and subdirectories. </p>
<p>An example of a subdomain for Spain would be es.example.com and a subdirectory would be example.com/es/. Google has a <a href="http://www.google.com/support/webmasters/bin/answer.py?answer=62399">Geographic Targeting tool</a> in Webmaster Tools that allows you to specify particular geographic targets for different subdirectories or subdomains.</p>
<p><strong>Pros</strong></p>
<p>•	A single Top Level Domain (TLD) is cheaper and easier to maintain.<br />
•	Easier and cheaper to target several territories sharing a common language.</p>
<p><strong>Cons</strong></p>
<p>•	Search algorithms take location into account<br />
•	Dialects and spelling are different across different countries that share the same language.</p>
<p><strong>By country</strong></p>
<p>Targeting by country gives you the option of boosting your SEO by setting up a separate ccTLD, such as example.es for Spain or example.fr for France, for each of your localized sites. As search engine algorithms place a great deal of importance on location as well as content relevance, having a separate ccTLD for each country will boost your rankings on Google&#8217;s local search engine and any local competitors. Ensuring the site is hosted on a server physically located within that country will boost your rankings still further.</p>
<p>You will also be able to tailor your content for specific countries and cultures and find more effective keywords for each individual market, instead of having to rely on keywords that are broadly effective across them all. A geographically localized site and its accompanying keywords will also face less competition, allowing you to achieve high local rankings far more easily. Internet users also place more trust in, and prefer to order from, companies they consider to be &#8216;in-country&#8217;.</p>
<p><strong>Pros</strong></p>
<p>•	Can boost rankings by having a specific ccTLD for each country and in-country hosting.<br />
•	Can target content and keywords more effectively.<br />
•	Less competition for local rankings.<br />
•	More trust placed in in-country sites.</p>
<p><strong>Cons</strong></p>
<p>•	More expensive and time-consuming to set up and maintain independent ccTLDs.</p>
<p><strong>Conclusion</strong></p>
<p>In pure SEO terms, targeting by country using separate ccTLDs provides more benefits than targeting by language. It&#8217;s the &#8216;real&#8217; localization option, making it easier to get to the top of search engine rankings. This, however, has to be weighed against the cost and effort of setting up and maintaining sites on separate ccTLDs. </p>
<p>In the end it comes down to a judgement call between cost and efficiency, and in most cases a combination of language and country targeting modelled on your business type and likely customer base will be the best approach.</p>
<p><strong>About the author</strong></p>
<p>Christian Arno is the founder and Managing Director of global <a href="http://www.lingo24.com/">translation company</a> Lingo24. Launched in 2001, Lingo24 now has over 130 employees spanning four continents and clients in over sixty countries.</p>
<p><a href="http://www.lingo24.com/contact_us.html">Contact Lingo24</a> with a translation or localized marketing request mentioning Ask Enquiro before 30 February 2011 and receive a 10% discount on your first order.</p>
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		<title>Let’s Get Together and…Shop?</title>
		<link>http://ask.enquiro.com/2010/lets-get-together-and-shop/</link>
		<comments>http://ask.enquiro.com/2010/lets-get-together-and-shop/#comments</comments>
		<pubDate>Mon, 15 Nov 2010 17:19:40 +0000</pubDate>
		<dc:creator>Karl Hourigan</dc:creator>
				<category><![CDATA[B2B Buyer Behaviour]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://ask.enquiro.com/?p=1660</guid>
		<description><![CDATA[Sometimes those of us who follow online technology get caught up in the noise of all the different developments that happen every week. If we’re not busy dissecting Google’s latest algorithms or discussing the implications of local search, Facebook’s privacy policies, industry conferences, Apple versus RIM (or Microsoft or…), and all the other tech news, we just might miss the real impact happening all around us. Yes, I’m talking about real people experiencing the real impact of technology. Take shopping, for example. The big buzz around the office lately is all about Twongo.com. They entered our little local market with [...]]]></description>
			<content:encoded><![CDATA[<p>Sometimes those of us who follow online technology get caught up in the noise of all the different developments that happen every week. If we’re not busy dissecting Google’s latest algorithms or discussing the implications of local search, Facebook’s privacy policies, industry conferences, Apple versus RIM (or Microsoft or…), and all the other tech news, we just might miss the real impact happening all around us. Yes, I’m talking about real people experiencing the real impact of technology.</p>
<p>Take shopping, for example. The big buzz around the office lately is all about Twongo.com. They entered our little local market with a big splash recently by associating themselves through a charity event. Here in Kelowna, the <a href="http://rotarycentreforthearts.com/">Rotary Centre for the Arts</a> (RCA) is a public space for visual and performing arts (full disclaimer, I was on the Board of Directors there for five years). With big cutbacks in support from the provincial government, the RCA is scrambling even more than usual to secure funding and keep their programs running.  For one week in September, Twongo, along with participating local businesses, <a href="http://www.twongo.com/pages/charities">donated revenue generated through Twongo to the RCA</a>. The net result was over $9,000 raised in a week for the Centre, and a whole lot of great publicity for Twongo. </p>
<p>The next thing I know, people in the office have signed up on Twongo and are shopping like mad. They’re alerting friends to deals, sharing stories on their latest purchases, and they’re excited! This makes shopping social, even when you’re not out there shopping. Are sites like Twongo and <a href="http://www.groupon.com/learn">Groupon</a> a fad or are they, more importantly, a trend? Do these services mean that those small businesses that don’t have web sites can now skip that kind of marketing altogether and just build or expand their clientele through group discounting? </p>
<p>Have you used Groupon or Twongo? What are your thoughts? Is there a B2B play to be made?</p>
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