The UX of a University Website, xkcd Style
Ever had to visit a university campus and tried to use the campus map on their website to figure out where you need to go? It’s not easy. Between my wife’s recent acceptance to medical school (and the ensuing flurry of activity to get her registered, find a place to live, move across the country, and so on…) and a number of university experiences myself, I’m fairly confident in saying that, in general, universities have less-than-stellar website usability.
“But Ian,” you say, “as the upper echelons of higher education, shouldn’t these institutions be well-equipped to serve the needs of their [...]
