Thinking like a User- Expert Eye Ep. 4
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Who is your web site for? It’s supposed to be for your customers, but sometimes company web sites look like they were designed for someone else, like the shareholders, the marketing department, or the CEO. Uh-oh. And what about web sites for mobile users? Ian and Karl visit a few sites to see who’s doing it right.
Read the companion post – A Big List of User Experience Best Practices

[...] promised some user experience best practices in the latest episode of The Expert Eye, Thinking Like A User, and I intend to make good on that [...]