Hello, My Name is Gord and I’ve been Behaviorally Targeted
April 11th, 2007 by Gord Hotchkiss
I was forcefully fit into the proverbial "other shoes" last week, and it was a disconcerting experience. I was behaviorally targeted in an unmistakable way, and I had to come to personal terms with the new reality of marketing.
In the Crosshairs
I've written about behavioral targeting a number of times in the past, but always from a marketer's perspective. From that viewpoint, there's a lot I like about behavioral targeting. But Last week, the crosshairs drew a bead on my forehead and I became the hunted, not the hunter.
I'm not naive, I know I've been targeted before, but this was the first time that it was obvious enough to register on my consciousness. And I have to tell you, I'm having mixed feelings about it.
Leaving Footprints and Collecting Cookies
In the past 2 weeks, I've been making my travel plans to head to China for SES in May. I've been merrily hop scotching around the web, booking flights, checking hotels and frequenting the typical online travel haunts: Expedia, Orbitz and TripAdvisor. All the time, these sites were jamming my browser with cookies galore. As I went on my way in blissful ignorance, I was definitely leaving a trail (I'm picturing virtual droppings, probably from too many cookies) that obviously caught one advertisers attention. Late last week, I went to About.com on a totally unrelated quest (the topic of which escapes me at this time), and there in the top bar was an ad urging be to book my hotel in Xiamen in the next 3 days on Orbitz or miss out on a $25 discount. Now, Xiamen obviously caught my attention. It's just not a destination you see all that often in the typical display ad on a website. It's not Paris, or London, or even Beijing, all of which I might have just chalked up to coincidence. But it does happen to be where SES China is taking place and it is where I'll be spending 3 or 4 days in May. And I haven't booked my hotel yet. So from a targeting perspective, I had a red laser dot on my forehead. Well done Orbitz!
Is Ignorance Bliss?
I don't consider myself a neophyte when it comes to online marketing. I obviously knew what was going on. I understood the mechanics behind it. But this was the first time that it was obvious that I was being targeted, and I've got to tell you, it creeped me out a little.
Now, I'm not sure if my level of sophistication here, such as it is, was a good thing or not. Would the average user, less aware of the inner workings of behavior targeting, be more apprehensive or less so? Would they just say, "Wow, how did Orbitz know?" or would they quickly wrap their monitor in tinfoil, certain that there was some unhealthy spying going on, either by aliens or the government. I'm not sure, but I know that losing my BT virginity has left me feeling a little queasy.
Did Orbitz Bag Their Prey?
So, the collective marketing audience is wondering, did Orbitz succeed in getting my booking? Well, yes, and no. The ad certainly caught my attention. In fact, it totally derailed my train of thought, which could be why I forget what it was I went to About.com for in the first place. But I didn't book, at least, not yet. I'm still sorting out whether I want to or not. It's really strange. Intellectually I have totally accepted behavioral targeting and even welcome it as an advertiser, but emotionally and as a prospect, I'm still not sure. I had no idea I would be so prudish about this until it actually happened. I admire Orbitz's marketing prowess, but I do feel a little violated. Maybe it will just take some getting used to. Until then, I'm sniffing the wind when I frequent my online watering holes and being a little more careful about the trail I'm leaving behind. After all, you can't be too careful nowadays. The trees have eyes and ears.





It’s times like this when you recognize the wisdom in the saying, “Ignorance is bliss” as you’re clearing your cache, unplugging your internet connection and crawling under the covers to hide from big brother.
[...] post over at ask.enquiro where Gordon writes about getting the “willies” over being “behaviorally [...]
Scary indeed
I thought cookies were not supposed to travel with you from site to site? Regardless, you are also being targeted offline. Walmart, grocery stores – they all do it. Walmart has a long shelf of products when you walk in the store – these are designed to draw you further into the store. They also know that by selling things like coffee and bleach at a loss, you will drive across town to buy those items (and others) at their store.